Shipping policy

SHIPPING POLICY

Last Updated: October 21, 2025

Website: https://mammamiamarket.com/

Operated by: Globalit LLC
Address: 136 Madison Avenue, New York, NY 10016, United States
Email: info@globalitnewyork.com

1. SHIPPING OVERVIEW

At Mamma Mia Market, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines our shipping rates, delivery times, and procedures. Please review this information carefully before placing your order.

2. SHIPPING RATES

2.1 Domestic Shipping (United States)

Standard Shipping Rate:

Flat Rate: $9.99 per order (regardless of order size or weight)

FREE SHIPPING:

Orders of $49.00 or more qualify for FREE standard shipping!
Discount applied automatically at checkout
Calculated on merchandise subtotal before taxes

Examples:

Order total $35.00 → Shipping: $9.99
Order total $49.00 or more → Shipping: FREE
Order total $48.99 → Shipping: $9.99 (must reach $49.00 minimum)

2.2 What's Included

Our flat shipping rate includes:

Standard ground shipping via USPS, UPS, or FedEx (carrier selected at our discretion)
Package tracking
Basic shipping insurance
Delivery confirmation

2.3 Expedited Shipping

For faster delivery, expedited shipping options are available at checkout for an additional fee:

Express Shipping (2-3 business days): $24.99
Overnight Shipping (1 business day): $39.99

Note: Expedited shipping fees apply regardless of order total. Free shipping discount does not apply to expedited methods.

3. SHIPPING DESTINATIONS

3.1 Domestic Shipping

We currently ship to all 50 U.S. states, including:

All 48 contiguous states
Alaska
Hawaii
Washington D.C.

3.2 U.S. Territories

We ship to the following U.S. territories with possible longer delivery times:

Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands

Note: Some U.S. territories may have extended delivery times and may not qualify for standard delivery estimates.

3.3 P.O. Boxes and Military Addresses

P.O. Boxes: We ship to P.O. Box addresses via USPS
APO/FPO/DPO Addresses: We ship to military addresses (delivery times may vary)

3.4 Areas We Do NOT Ship To

Currently, we do not ship to:

International addresses outside the United States and its territories
Freight forwarders or mail forwarding services

4. PROCESSING TIME

4.1 Order Processing

Standard Processing Time: 1-2 business days
Processing begins after payment verification and order confirmation
Orders are processed Monday through Friday (excluding holidays)
Orders placed on weekends or holidays are processed the next business day

4.2 Business Days

Business days are Monday through Friday, excluding:

Federal holidays
Weekends (Saturday and Sunday)
Company closure dates (if applicable)

4.3 High Volume Periods

During peak seasons (holidays, promotional events, sales), processing times may be extended:

Black Friday / Cyber Monday
Christmas and holiday season (November - December)
Major promotional events

We will notify customers of any expected delays during these periods.

5. DELIVERY TIME

5.1 Standard Shipping Delivery Times

After your order is processed and shipped, estimated delivery times are:

Contiguous United States (48 states):

3-7 business days from ship date

Alaska & Hawaii:

7-14 business days from ship date

U.S. Territories:

10-21 business days from ship date

5.2 Total Time from Order to Delivery

Processing Time + Transit Time = Total Delivery Time

Example:

Order placed: Monday
Processing: 1-2 business days (ships by Wednesday)
Transit: 3-7 business days
Estimated Delivery: Following Monday - Friday

5.3 Expedited Shipping Delivery Times

Express Shipping:

2-3 business days after processing (does not include processing time)

Overnight Shipping:

1 business day after processing (does not include processing time)
Orders must be placed by 12:00 PM EST to ship same day for overnight delivery

5.4 Delivery Time Disclaimer

Delivery times are estimates only and not guaranteed
We are not responsible for delays caused by shipping carriers
Weather, natural disasters, or carrier issues may cause delays
Peak season volumes may extend delivery times

6. SHIPPING METHODS AND CARRIERS

6.1 Carrier Selection

We ship via reliable carriers including:

United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx

The specific carrier is selected based on:

Destination address
Package size and weight
Fastest available route
Cost efficiency

Note: You cannot choose a specific carrier. We select the most appropriate carrier for each shipment.

6.2 Signature Requirement

Signature is not required for standard shipments under $200
High-value orders (over $200) may require a signature at delivery
You may request signature confirmation for any order by contacting us

7. ORDER TRACKING

7.1 Tracking Information

Once your order ships, you will receive:

Shipping confirmation email with tracking number
Tracking link to monitor your package
Estimated delivery date

7.2 How to Track Your Order

Check your email for the shipping confirmation
Click the tracking link provided, OR
Visit the carrier's website and enter your tracking number
Log into your account at mammamiamarket.com to view order status

7.3 Tracking Updates

Tracking information may take 24-48 hours to appear in the carrier's system
Updates occur as your package moves through the shipping network
Final update shows delivery confirmation

7.4 Tracking Issues

If tracking information is not updating or shows no movement:

Wait 24-48 hours for system updates
Check with the shipping carrier directly
Contact us at info@globalitnewyork.com if no updates after 48 hours

8. SHIPPING ADDRESS

8.1 Correct Address Requirements

You are responsible for providing an accurate and complete shipping address.

A complete address includes:

Recipient name
Street address (including apartment, suite, or unit number)
City
State
ZIP code
Phone number (for delivery notifications)

8.2 Address Verification

We verify addresses during checkout
Incorrect or incomplete addresses may cause delays
We may contact you to verify unclear addresses

8.3 Address Changes

Before Shipment:

Contact us immediately at info@globalitnewyork.com
We will update the address if the order has not shipped
No additional charges apply

After Shipment:

Address changes must be made directly with the shipping carrier
Additional fees may apply for address changes or rerouting
We are not responsible for failed deliveries due to incorrect addresses

8.4 Undeliverable Addresses

If a package is returned as undeliverable due to:

Incorrect address provided by customer
Customer unavailable for delivery attempts
Refused delivery

You will be responsible for:

Return shipping charges
Reshipment fees (if applicable)
Any carrier fees incurred

9. DELIVERY

9.1 Delivery Attempts

Carriers typically make 1-3 delivery attempts:

A delivery notice is left if no one is available
Package may be held at local post office or carrier facility
Customer must pick up or schedule redelivery

9.2 Package Left at Door

For standard deliveries:

Packages may be left at your door or designated safe location
Carriers use their discretion for safe delivery
We are not responsible for packages stolen after delivery confirmation

9.3 Delivery Confirmation

Delivery is confirmed when the carrier scans the package as delivered
Risk of loss transfers to you upon delivery
Check tracking for delivery confirmation and location details

9.4 Missing or Stolen Packages

If your tracking shows "delivered" but you did not receive your package:

Immediate Steps:

Check all possible delivery locations (front door, back door, mailbox, with neighbors)
Verify the delivery address in your order confirmation
Wait 24 hours (packages may be marked delivered before actual drop-off)
Check with household members or neighbors

If Still Missing:

Contact the shipping carrier to file a claim
Contact us at info@globalitnewyork.com within 7 days of delivery date
We will investigate and work to resolve the issue

Please Note:

We are not responsible for packages confirmed as delivered by the carrier
We may assist with carrier claims but cannot guarantee reshipment or refund for stolen packages
Consider requiring signature confirmation for valuable orders

10. ORDER SPLITTING AND MULTIPLE SHIPMENTS

10.1 Split Shipments

Your order may be split into multiple shipments if:

Items are in different warehouse locations
Some items are backordered
Items have different shipping requirements

10.2 Shipping Charges for Split Orders

You will only be charged once for shipping, regardless of how many shipments
Each shipment will have its own tracking number
You will receive separate shipping notifications for each package

10.3 Partial Delivery

If your order is split, items may arrive on different days
Check all tracking numbers to monitor each shipment
Contact us if all packages have not arrived within the estimated delivery window

11. BACKORDERS AND OUT-OF-STOCK ITEMS

11.1 Out-of-Stock Items

If an item becomes out of stock after you place your order:

We will notify you via email
Options include:
- Wait for restock and delayed shipment
- Remove the item and receive a partial refund
- Cancel the entire order for a full refund

11.2 Backorder Shipments

Backordered items may ship separately when back in stock
No additional shipping charges for backordered items
You will receive tracking information when the backordered item ships

12. INTERNATIONAL SHIPPING

12.1 Current Status

We currently do NOT offer international shipping outside the United States and its territories.

12.2 Future Availability

We are working to expand our shipping capabilities. Please check back or subscribe to our newsletter for updates on international shipping availability.

12.3 Freight Forwarders

We do not ship to freight forwarding services or mail forwarding addresses
Orders placed to these addresses may be canceled

13. SHIPPING RESTRICTIONS

13.1 Restricted Items

Certain items may have shipping restrictions:

Hazardous materials
Perishable goods
Items restricted by carrier regulations
Items prohibited by state or federal law

Restricted items will be clearly marked on product pages.

13.2 State Restrictions

Some products cannot be shipped to certain states due to local regulations. This will be indicated during checkout.

14. HOLIDAYS AND SPECIAL CIRCUMSTANCES

14.1 Holiday Shipping

During major holidays, please note:

Increased processing and delivery times
Carrier delays due to high volume
Potential weather-related delays

Major holidays affecting shipping:

New Year's Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving
Christmas
Other federal holidays

14.2 Weather and Natural Disasters

Severe weather or natural disasters may cause:

Shipping delays
Carrier service interruptions
Extended delivery times

We will notify customers of significant delays when possible.

14.3 Peak Season

Holiday Season (November - December):

Order early to ensure delivery before holidays
Expect extended processing and delivery times
Expedited shipping recommended for time-sensitive orders

Recommended Order Dates for Holiday Delivery:

Standard Shipping: Order by December 15th
Express Shipping: Order by December 20th
Overnight Shipping: Order by December 22nd

Dates are approximate and not guaranteed.

15. DAMAGED OR LOST PACKAGES

15.1 Damaged Packages

If your package arrives damaged:

Steps to Take:

Do not discard packaging materials
Take photos of:
- Exterior packaging damage
- Damaged product
- Shipping label
Contact us at info@globalitnewyork.com within 7 days of delivery
Provide order number and photos

We will:

Investigate the claim
File a claim with the carrier (if applicable)
Offer a replacement or refund (at our discretion)

15.2 Lost Packages

If your package is lost in transit:

Tracking shows no movement for 7+ days, OR
Carrier confirms package is lost

Contact us at info@globalitnewyork.com with:

Order number
Tracking number
Description of issue

We will:

Investigate with the carrier
File a lost package claim
Reship the order or issue a refund (after carrier investigation)

15.3 Carrier Claims

We handle carrier claims on your behalf
Claims may take 7-14 business days to process
Resolution depends on carrier investigation results

16. CUSTOMS, DUTIES, AND TAXES

16.1 Domestic Orders

Applicable state sales tax is calculated at checkout
No customs duties for domestic shipments

16.2 International Orders (When Available)

When international shipping becomes available:

Customers are responsible for all customs duties, taxes, and fees
These charges are not included in our prices
Refusal of shipment due to customs fees will not result in a refund of shipping costs

17. REFUSED OR RETURNED SHIPMENTS

17.1 Refused Delivery

If you refuse delivery of your package:

Return shipping charges will be deducted from your refund
Original shipping charges are non-refundable
A restocking fee may apply

17.2 Unclaimed Packages

If a package is returned to us because it was unclaimed:

You will be notified
Return shipping and reshipment fees will apply
Package will be held for 30 days before inventory is returned

18. INSURANCE

18.1 Basic Coverage

All shipments include basic carrier insurance covering loss or damage up to $100.

18.2 Additional Insurance

For high-value orders:

We automatically add insurance for orders over $200
Additional insurance costs are included in our pricing
No extra charges to you

18.3 Filing Claims

We handle all insurance claims on your behalf. Contact us if your shipment is lost or damaged.

19. CONTACT US ABOUT SHIPPING

For shipping questions, concerns, or issues:

Globalit LLC
136 Madison Avenue
New York, NY 10016
United States

Email: info@globalitnewyork.com

Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Response Time: We respond to all inquiries within 24-48 business hours.

20. POLICY CHANGES

Globalit LLC reserves the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the modified policy.

21. SHIPPING TIPS FOR CUSTOMERS

21.1 Before Ordering

Double-check your shipping address for accuracy
Ensure someone will be available to receive the package
Consider delivery to workplace if home delivery is problematic
Order early during peak seasons

21.2 Tracking Your Order

Save your tracking number
Check tracking regularly
Sign up for carrier delivery alerts
Contact us if tracking shows no updates for 5+ business days

21.3 Upon Delivery

Inspect packages immediately upon receipt
Report any damage within 7 days
Keep all packaging materials until you've confirmed items are undamaged
Contact us immediately if anything is wrong

22. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: When will my order ship?
A: Orders typically ship within 1-2 business days after order placement.

Q: How do I get free shipping?
A: Orders of $49.00 or more automatically qualify for free standard shipping.

Q: Can I change my shipping address after ordering?
A: Yes, if the order has not yet shipped. Contact us immediately at info@globalitnewyork.com.

Q: Do you ship internationally?
A: No, we currently only ship within the United States and its territories.

Q: What if my package is stolen?
A: Contact us within 7 days of the delivery date. We will investigate but cannot guarantee replacement for stolen packages confirmed as delivered.

Q: Can I pick up my order locally?
A: We do not currently offer local pickup options.

Q: What happens if no one is home for delivery?
A: The carrier will leave a notice and attempt redelivery or hold the package at a local facility for pickup.

Q: Can I expedite my shipping?
A: Yes, expedited shipping options (Express and Overnight) are available at checkout for additional fees.

Q: Does free shipping apply to expedited shipping?
A: No, the free shipping promotion applies only to standard shipping.

Q: What if my tracking number isn't working?
A: Wait 24-48 hours after receiving the shipping notification. If still not working, contact us.

Thank you for choosing Mamma Mia Market!

We appreciate your business and strive to deliver your orders quickly and safely. If you have any questions about our shipping policy, please don't hesitate to contact us at info@globalitnewyork.com.